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Systems Enhancements for Individual and Family Insured Patients
Delta Dental of Minnesota is pleased to announce that effective October 1, 2016, we will implement system enhancements. The system enhancements involve changing the administration of our Individual and Family plans to a new administrative partner that offers technological improvements and long-term efficiencies for this line of dental benefits. Your patients who purchased an Individual or Family dental insurance plan directly from Delta Dental of Minnesota will have a unique website for eligibility look-up and a new address for paper claims. Electronic claims will continue under our current process. This change involves a very small percentage of Delta Dental of Minnesota’s members. Delta Dental of Minnesota’s employer-sponsored (group) and government programs (Medicare and Medicaid) business remains unchanged. Please review our provider brochure for more information. Still have questions, please contact our Provider Relations Advocates at 1-800-328-1188 ext. 4170.
New partnership between Medica and Delta Dental of Minnesota
Beginning November 1, 2016, Medica will no longer offer a “Medica” commercial dental product to employer groups for purchase. You will notice that patients previously insured by a Medica Commercial plan will begin transitioning to a Delta Dental of Minnesota plan. This change only affects Medica’s commercial line of business. Medica’s public program plans will not be affected. As a reminder, employer groups are responsible for selecting the dental insurance carrier for their employees. The Medica dental termination dates will vary by employer group renewal dates, which means this will be a lengthy transition. The transition period will begin on November 1, 2016 and will complete by the end of year in 2017. As you know, it is always important to verify insurance coverage for each patient, and will be especially critical to do so during this transitional period. The patients will be issued a new ID card with information on where to submit claims and a new Customer Service phone number. Please Note: The patient’s “annual” deductible and benefit max will carry over to the new plan. If you have questions, please contact us at 1-800-328-1188 Ext. 4170 Option 3