Frequently Asked Member Questions
Get answers to the most frequently asked questions asked by our members!
- Common Member Questions
- How do I find my Member ID number?
- Do I need my dental insurance ID card when I see my dentist?
- What if someone in my family has another dental insurance plan? How does coordination of benefits (COB) work?
- What is an Explanation of Benefits (EOB)?
- Can I change dentists?
- How do I know which dentist to see?
- Do I need to verify that my dentist is in-network with Delta Dental?
- What are the advantages of using an in-network dentist?
- How do I access the Member Portal?
- How can I review my dental coverage and claims information?
- How can I access my Explanation of Benefits (EOB) online?
- How do I obtain another ID card?
- Where can I subscribe to oral health information?
- What is the difference between the Delta Dental Premier ® and Delta Dental PPO™ networks?
- Where can I subscribe to oral health information?
- How can I find out the average cost for a dental procedure?
- What is the customer service phone number?
- Where can I find a Delta Dental claim form?
How do I find my Member ID number?
Do I need my dental insurance ID card when I see my dentist?
No. You do not need your ID card when you receive care from your dentist. Let your dental office know that you are a Delta Dental of Minnesota member and provide them with your ID number, your group name, and group number.
Once your dentist has your information, they will be able to access your eligibility and benefits within our system.
If you need help finding an in-network dentist, use our Find a Dentist tool. [Return]
What if someone in my family has another dental insurance plan? How does coordination of benefits (COB) work?
Your dentist will send the claim to the primary insurance plan, and once processed, your dentist will send the Explanation of Benefits from the primary plan along with the claim to the secondary plan for processing.
Your benefit booklet (Summary Plan Description) will have specific details on the coordination of benefits. [Return]
What is an Explanation of Benefits (EOB)?
An Explanation of Benefits (EOB) is a document Delta Dental provides to the member when a claim has been processed. The EOB outlines the amounts submitted, covered (max allowed fee), and amounts allowed for each procedure.
For in-network dentists, the EOB outlines the Amount Allowed and Contract Dentist Savings for each procedure, highlighting the value of seeing an in-network dentist. Sign up to receive digital EOBs in the Member Portal. [Return]
Can I change dentists?
Yes, you may see any dentist that you choose. Your out-of-pocket costs will be lower when seeing an in-network dentist.
If your dentist has started services, you should complete those services with that dentist to avoid disruption in care and possible increased costs. [Return]
How do I know which dentist to see?
Do I need to verify that my dentist is in-network with Delta Dental?
Yes. You should confirm your dentist’s network participation ahead of each appointment. Verify your network information on the Member Portal via your digital ID card or your Summary Plan Description. [Return]
What are the advantages of using an in-network dentist?
An in-network dentist has signed an agreement that states they must accept the allowable charges set by Delta Dental for covered dental services. They cannot bill more than the Contract Dentist's Savings amount. An in-network dentist will also file claims with Delta Dental directly, and Delta Dental will make payments directly to the dentist. [Return]
How do I access the Member Portal?
You can log into the Member Portal here.
If you need to create a username and password for the Member Portal, click here. Follow the prompts. You will need your subscriber ID number to create a username.
If you have forgotten your username or password for the Member Portal, click here and click “Forgot Username.” [Return]
How can I review my dental coverage and claims information?
Your detailed benefit and claim information can be found in the Member Portal and your Summary Plan Description (SPD). [Return]
How can I access my Explanation of Benefits (EOB) online?
How do I obtain another ID card?
Digital ID cards are available via the Member Portal and the mobile app. Let your dental office know you are covered through Delta Dental of Minnesota and they can verify benefits and eligibility through our system.
Click here to learn how to access your digital ID card. [Return]
What is the difference between the Delta Dental Premier ® and Delta Dental PPO™ networks?
Delta Dental is proud to offer the value of the nation's largest network of dentists to our members. Many of Delta Dental's plans utilize different provider networks.
Delta Dental Premier® is one of the largest dental networks in the country.
Delta Dental PPO™ is a smaller network with greater savings.
You can learn about our Delta Dental networks here. [Return]
Where can I subscribe to oral health information?
What is a pre-treatment estimate and why should I get one?
A pre-treatment estimate outlines the benefits you have, what you have to pay to the dentist, such as copayments and deductibles, and if the treatment is covered. The pre-treatment estimate allows you and the dentist to make any necessary financial arrangements before your treatment begins. This process does not pre-authorize the treatment nor determine its dental or medical necessity. [Return]
How can I find out the average cost for a dental procedure?
The best and most accurate way to find the cost of a dental procedure is to ask your dentist to submit a pre-treatment estimate.
Delta Dental also offers a cost estimator to help you determine average costs for services. However, the estimator is not specific to your provider’s unique costs. [Return]
What is the customer service phone number?
Customer Service is available at 1-800-448-3818 from 7 a.m. - 7 p.m. M-F CST. For online access to coverage, claims, and digital ID cards, visit the Member Portal. [Return]
Where can I find a Delta Dental claim form?
For the latest claim form, visit the American Dental Association web site. https://www.ada.org/publications/cdt/ada-dental-claim-form. [Return]