Digital Implementation - Frequently Asked Questions
Below is a list of the most frequently asked questions for our digital implementation process. Click a question to reveal the answer.
1. Can I use the digital implementation tool for all my clients?
The digital implementation tool is available for small business clients with 2-100 eligible or 2-199 enrolled.
2. How long does the digital implementation process take?
Small business digital implementation takes approximately four business days after submission.
3. How do you submit enrollment in the digital implementation tool?
We have three ways to submit enrollment.
- Upload a completed census. The census template can be downloaded from the digital implementation tool.
- Send employees links from within the tool to complete their own enrollment information.
- Complete enrollment directly in the digital implementation tool.
4. Does Delta Dental of Minnesota require waivers of enrollment for implementation?
Waivers are not required to complete a digital implementation, but you can keep them for your records.
5. Can I use my own enrollment census template for upload?
The required enrollment template is provided in the digital implementation tool. This template should be used and uploaded into the tool once it is completed.
6. Is paper enrollment still available?
When using the digital implementation tool, there are 3 options to submit enrollment. Paper enrollment is not available for the digital implementation process.
7. Can I use the digital implementation enrollment census template for new client submission outside of the tool?
For enrollment outside of the tool, you should use the existing approved enrollment census template. These are separate templates.
8. How can I track the client's progress and status in the digital implementation tool?
The dashboard shows the current status of each client's implementation.
9. Does the digital implementation tool allow for multiple client contacts to be assigned?
Yes. If more than one contact is entered into the tool, it will prompt you to choose a contact type. Each contact type can only be assigned once.
10. I have a new client for the current month, but the date is not in the drop-down menu in the digital implementation tool. Can I still submit the application?
Applications can still be submitted through the 15th of the current month. Once the application is started in the digital implementation tool, contact the Small Business Sales and Service team at 1-800-906-5250, Option #2 or [email protected] to update the effective date, which will be reflected in the application and on your dashboard.
11. Do I have to complete the application in sequential order?
You do not have to complete the application in sequential order. However, some information is associated with multiple steps and will be needed in order to work on them.
For example, in Step 1, the fields zip code, state, and total number of eligible employees is needed to display plans in step 3 and 4. Also, contacts in step 2 are needed for other steps further in the process.
Any steps that require additional information before submission will be marked with a blue pen or a gray circle.
12. Can I make edits to the application after I have submitted?
Once an application is submitted, you cannot make any additional edits in the digital implementation tool. If you notice an error in the application, please contact us at 1-800-906-5250, Option #2 or [email protected].
If we find an error, we will reach out to you for a correction.