Open Positions

Current Opportunities
For 40 years, Minnesota-based employer groups and individuals have counted on Delta Dental of Minnesota (Delta Dental) for their oral health and dental benefit needs. Our employees are important members of our team. If you are interested in applying for an open position, you may mail, fax or e-mail your resume to the contact information below. Please note that Delta Dental no longer accepts unsolicited resumes. All resumes must be received in response to a specific position.

Human Resources
Delta Dental of Minnesota     E-mail:
Human Resources Department     hrrecruit@deltadentalmn.org
500 Washington Avenue South, #2060      
Minneapolis, MN 55415

ACCOUNT COORDINATOR

The Account Coordinator is responsible for providing customer service support for accounts. This position works closely with the account managers to build and maintain customer relationships by providing service excellence. Primary responsibilities may be up to and include the following:

  • Support the activities of account managers as well as 300-500 customers, while maintaining relationships with designated accounts through communication, both verbal and written
  • Provide customer service, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues
  • Anticipate client needs in a changing marketplace. This includes keeping account managers informed of group and broker interactions
  • Work with various departments to ensure accurate and prompt customer system updates
  • Assist the account manager in requesting and collecting management reports
  • Attend occasional customer/broker visits in an effort to educate on Delta’s administrative procedures and/or to provide issue resolution
  • Performs other duties as assigned

REQUIRED EDUCATION AND EXPERIENCE

  • Three years of post-high school training and/or industry related experience (BA/BS degree preferred)
  • Insurance license may be required

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

  • Adaptive to change
  • Written and verbal communication skills
  • Exceptional PC skills using MS Office
  • Strong organizational skills with an ability to prioritize workload/multi-tasking
  • Attention to detail
  • Self-motivation
  • Listening skills
  • Ability to work overtime on an as-needed-basis


ACCOUNT MANAGER

Person in this position is responsible for the successful retention of a book of business ranging from $8 M to over $100 M. Effectiveness in broker/consultant/group relationships, renewal strategy, and problem resolution directly impacts Delta Dental of Minnesota’s retention levels and bottom line.  Renewal of existing client’s contracts is critical to Delta Dental’s success.  This role is intended to retain customers while supporting and promoting Delta Dental’s positive public image.

Primary Responsibilities include: 

  • Develop and build relationships with assigned accounts and brokers/consultants
  • Develop renewal strategies for assigned accounts.  Present renewals to key decision makers at customer level and/or broker/consultant.  Recommend and facilitate plan design and product changes for existing groups which requires a thorough understanding of Delta Dental products, contracts, funding and underwriting strategies and network
  • Conduct all customer, broker and consultant meetings, e.g. planning or renewal meetings, product and service meetings, open enrollment meetings, benefit fairs, and sales meetings, etc.  Attend appropriate implementation and sales meetings
  • Serve as liaison manager between customer, brokers, consultants and internal departments within Delta Dental and third party vendors, as needed, to resolve issues to meet customer needs
  • Acquire and maintain product expertise in order to serve as primary resource about products to both internal and external customers in the commercial market segment
  • Delegate tasks to Account Coordinator.  Assist in their training and work direction

REQUIRED EDUCATION AND EXPERIENCE

  • Bachelor's degree or equivalent in business, health insurance, marketing or a minimum of three + years professional experience in a similar position
  • Three to five years of industry experience in dental or medical
  • One to two years account administrator (or equivalent) experience
  • Valid Minnesota Health & Life Insurance License

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

  • Professionalism
  • Customer service skills
  • Strong written and verbal communication skills
  • Number/analytical aptitude
  • Decision making
  • Problem solving
  • Negotiation skills
  • Organizational skills
  • Time management
  • Attention to detail
  • Self-motivated
  • Listening skills
  • Travel required
  • Interpersonal skills proficiency and ability to establish rapport with a wide range of contacts including management, employees, external clients and brokers

ACCOUNTING MANAGER

Responsible for management of the Investments and Cash management operations, the commissions, accounts payable and accounts receivable functions within the accounting department.  Provides support to the Controller and the Finance Director for Budgeting, Rating Agencies and other cost and management analysis.

  • Manage the assigned staff to ensure the following functions (as assigned) are completed within required (expected) guidelines or performance levels:
    -Tax and other regulatory reporting required as part of the functions assigned
    -Compliance reporting with financial institutions
    -Investments and Cash Management
    -Commissions and Accounts Payable
    -Billing
    -Accounts Receivable management including:
    -Collections processing
    -Cash application
    -Aging analysis
    -Financial Statement Reporting
    -Audit schedule preparation
    -Financial analysis and reconciliations for assigned functions
  • Supervision of staff, including:
    -Hiring of competent, qualified staff
    -Training of staff
    -Coordination of job accountabilities and workloads
    -Preparation of annual staff performance evaluations, including recommendation
    of promotions and salary increases, and recommendation of any possible disciplinary actions that may be needed
    -Preparation of annual staff incentive plans for each staff member, and monitoring/reporting of staff members’ status on meeting their incented goals
  • Supervise the unit to ensure the following functions are completed within required guidelines and performance levels:
    -Coordination of accounting and analysis of Billing, collection and commission activities
    -Coordination of all vendor related payments
    -Assist with analysis of corporate expenses
    -Perform testing of financial systems and related activity when necessary
  • Handle daily service issues, questions and problems related to the assigned functions within the Accounting department
  • Special projects as assigned

REQUIRED EDUCATION AND EXPERIENCE

  • Bachelor (4 year) Accounting/Finance or related degree
  • CPA or CMA is desirable
  • Types and terms of experience required:
    -General Accounting/Finance Experience, 6 to 8 years
    -Supervision preferred, 1 to 2 years
    -Project Management, 2 to 3 years
    -Financial Reporting, minimum of 2 years
    -Cash Management/Banking, 1 to 3 years
    -Health Care Industry Experience preferred, 1 to 2 years

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

  • Strong leadership and interpersonal skills
  • Effective verbal and written communication skills
  • Strong analytical skills with Financial/Accounting related data
  • Must possess the ability to effectively organize and prioritize personal and staff workloads and manage time accordingly
  • Significant prior experience with personal computer operation, with strong skills in using Microsoft Office applications (Excel, Word, Access). Intermediate to advanced level of ability with spreadsheet program (Excel) and a minimum of 5 to 7 years of recent comprehensive experience with a computerized accounting system.
  • Prior experience with Oracle Financials system is preferred


ASSOCIATE ACTUARY, ASA

This position identifies issues, gathers and analyzes a wide variety of data and presents results, recommendations and strategies to actuaries, senior management, and others.  This position will implement various actuarial analyses, programs, product development initiatives, provider network projects, and other procedures and practices to support the success of the business and other functions such as underwriting, operations, sales and provider management.  All duties must be fulfilled assuring appropriate financial results for the company exhibiting acceptable levels of service to internal and external customers.

  • Responsible for portion of the department workload including research, analyze and interpret actuarial and statistical data and provide technical assistance to other departments. This includes identifying issues to be researched, determining affected areas, estimating the impact and leading the resolution.
  • Understand/interpret the financial impact of decisions made by retrieving and analyzing claim costs, revenue and/or other relevant data.
  • Participate in the design and implementation of new products and system enhancements by providing data and recommendations to assist in evaluating the impact of the proposed benefit, system or process changes.
  • Responsible for divisional representation on corporate projects and may have leadership roles on these teams.
  • Independently manage, which may include directing other staff, the retrieval and analysis of data on multiple tasks or projects with little or no management involvement.
  • Act as a resource for other members of the department/division on business issues and may be responsible for training and guidance of Actuarial support personnel.
  • Other specific accountabilities as assigned by management.

REQUIRED EDUCATION AND EXPERIENCE

  • College degree in Actuarial Science, Mathematics, Finance or related field and attained Associate in the Society of Actuaries (ASA) designation.
  • Extensive work experience in the health and/or dental insurance industry with 7+ years of experience, including 3+ years of dental experience.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

  • Excellent problem solving, analytical, oral and written communication skills. 
  • Proven ability to exercise good judgment and make independent decisions.
  • Customer service orientation toward internal and external parties.
  • Experience as a successful mentor, coach and trainer.
  • Broad knowledge of the insurance industry including provider networks, distribution, product development and administration and claims functions.
  • Interpersonal skills to deal with a variety of people and the professional demeanor to represent the  company to external contacts.
  • Detail oriented with demonstrated ability to multi-task and work successfully against deadlines.
  • Advanced computer skills, including but not limited to database systems and Microsoft Office applications, are necessary.


PROJECT MANAGER

This position is responsible for managing company-wide projects by applying professional project management principles, practices, and techniques to lead project teams and control project schedule, cost, and performance risks. This role has responsibility for the design, testing, planning and implementation of complex projects to meet the goals and priorities of the organization. Primary responsibilities may be up to and include the following:

  • Facilitates the discussion of gathering requirements with the client as well as establishing priorities and target completion dates 
  • The incumbent is responsible for project planning, resolving issues, managing project teams, managing project activities, and reporting progress to the Director of Operations  
  • Manages an implementation team to achieve quality, service and efficiency objectives
  • Leads cross-regional, cross-functional teams (IT and business unit areas) to develop/implement new business initiatives
  • Ensures team is aligned to and meeting the goals of the business plan
  • Aligns with key business partners to serve customers
  • Facilitates the integration of new products into existing or new business operations
  • Keeps abreast of all system enhancements and changes that impact the implementation efforts and communicates impacts to the implementation team and management, as appropriate
  • Ensures process compliance with corporate implementation strategies and initiatives (policies, procedures, and tools)
  • Works with other process areas to manage end-to-end configuration activities; i.e. high-level process work, as impacted by new business or product

REQUIRED EDUCATION AND EXPERIENCE

  • BS/BA degree in business or related field preferred
  • Minimum 5 years of project management experience with at least 2 years managing projects in a health care environment
  • Demonstrated leadership skills

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

  • Ability to work effectively and efficiently toward goals in a complex, diverse environment with multiple and changing demands
  • Known for effective project management leadership
  • Thorough knowledge of project management phases, techniques and tools
  • Identifies, develops, and initiates innovations and solutions where precedents and procedures may not exist 
  • Works cross-functionally to solve problems and implement changes
  • Works with senior management to resolve complex problems
  • Demonstrates superior interpersonal skills, conflict resolution and negotiating skills
  • Regularly makes decisions and takes independent action on matters directly affecting strategic goals

 Affirmative Action and Equal Employment Opportunity Employer