Open Positions

Current Opportunities
For 40 years, Minnesota-based employer groups and individuals have counted on Delta Dental of Minnesota (Delta Dental) for their oral health and dental benefit needs. Our employees are important members of our team. If you are interested in applying for an open position, you may mail, fax or e-mail your resume to the contact information below. Please note that Delta Dental no longer accepts unsolicited resumes. All resumes must be received in response to a specific position.

Human Resources
Delta Dental of Minnesota     E-mail:
Human Resources Department     hrrecruit@deltadentalmn.org
500 Washington Avenue South, #2060      
Minneapolis, MN 55415

ACCOUNT COORDINATOR

The Account Coordinator is responsible for providing customer service support for accounts. This position works closely with the account managers to build and maintain customer relationships by providing service excellence. Primary responsibilities may be up to and include the following:

  • Support the activities of account managers as well as 300-500 customers, while maintaining relationships with designated accounts through communication, both verbal and written
  • Provide customer service, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues
  • Anticipate client needs in a changing marketplace. This includes keeping account managers informed of group and broker interactions
  • Work with various departments to ensure accurate and prompt customer system updates
  • Assist the account manager in requesting and collecting management reports
  • Attend occasional customer/broker visits in an effort to educate on Delta’s administrative procedures and/or to provide issue resolution
  • Performs other duties as assigned

REQUIRED EDUCATION AND EXPERIENCE

  • Three years of post-high school training and/or industry related experience (BA/BS degree preferred)
  • Insurance license may be required

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

  • Adaptive to change
  • Written and verbal communication skills
  • Exceptional PC skills using MS Office
  • Strong organizational skills with an ability to prioritize workload/multi-tasking
  • Attention to detail
  • Self-motivation
  • Listening skills
  • Ability to work overtime on an as-needed-basis

CHIEF PRODUCT ACTUARY

This position is responsible for product development, pricing, forecasting, valuation, actuarial analysis, product strategy, experience analysis, rate filings, and other actuarial activities for assigned products. The position identifies issues, gathers and analyzes a wide variety of data and presents results, recommendations and strategies to actuaries, senior management, and others. All duties must be fulfilled assuring appropriate financial results for the company exhibiting acceptable levels of service to internal and external customers. Primary responsibilities may be up to and include the following:

  • Responsible for product development, pricing and risk assessment for new and existing products
  • Accountable for the annual pricing strategy development for risk and ASO business 
  • Provide statistical and trend reporting for ongoing performance of products, including loss ratio data, segmentation and analysis. Design and run complex data programs and perform quantitative analysis of actuarial, financial, utilization and claim costs data.
  • Responsible for providing Underwriting Department all base pricing rates and assumptions used in calculation of new and renewing business including base claim rates, book of business claim trend factors, rating factors and retention fee schedules. Provide training and assistance to underwriters in actuarial techniques and models.
  • Provide consultation services including formal presentations to clients and producers
  • Completing project work to optimize pricing variables, automate actuarial processes and develop data sources
  • Accountable for ensuring all rating models, including rate calculators, have sound methodology and accurately calculate rates 
  • Responsible for collecting data and methodologies from outside sources, such as actuarial consultants and other Delta Dental plans, and analyzing this information to ensure appropriate comparative risk selection, pricing and assessment techniques 
  • Accountable for creating and updating all product pricing rate filings with respective State Insurance Departments and other entities
  • Other specific accountabilities as assigned by management

REQUIRED EDUCATION AND EXPERIENCE

  • College degree in Actuarial Science, Mathematics, Finance or related field; FSA designation required
  • Extensive work experience in the health and/or dental insurance industry with 10+ years of experience, including 3+ years of dental experience
  • On-going certification as a Fellowship of the Society of Actuaries is required

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

  • Excellent problem solving, analytical, oral and written communication skills  
  • Proven ability to exercise good judgment and make independent decisions
  • Customer service orientation toward internal and external parties
  • Experience as a successful mentor, coach and trainer
  • Broad knowledge of the insurance industry including provider networks, distribution, product development and administration and claims functions
  • Interpersonal skills to deal with a variety of people and the professional demeanor to represent the  company to external contacts
  • Detail oriented with demonstrated ability to multi-task and work successfully against deadlines
  • Advanced computer skills, including but not limited to database systems and Microsoft Office applications, are necessary

DATA WAREHOUSE ENGINEER/DEVELOPER

Responsible for preparation of system requirements, analysis, and design throughout the data warehouse implementation.  Responsible for performing highly complex systems process analysis, design, and simulation across multiple platforms and/or cross-function in business areas.
Reviews data loaded into the data warehouse for accuracy.  Performs process improvement and re-engineering, with an understanding of technical problems and solutions as they relate to the current and future business environment. Responsible for developing innovative IT solutions for risky and demanding business situations

  • Develop data warehouse process models, including sourcing, loading, transformation, and extraction.
  • Create or implement metadata processes and frameworks.
  • Create supporting documentation, such as metadata and diagrams of entity relationships, business processes, and process flow.
  • Design and implement warehouse database structures.
  • Develop data extraction procedures from other systems, such as salesforce.com, enrollment, billing, or claims.
  • Maintains standards, such as organization, structure, or nomenclature, for the design of data warehouse elements, such as data architectures, models, tools, and databases.
  • Work with business partners to develop business rules and business rule execution via stored procedures, middleware, or other technologies.
  • Map data between source systems, data warehouses, and data marts.
  • Collaborate with management, business partners, analysts, developers, technical resources, and Application Support team to support audit/environmental health needs.
  • Direct and engage in audit activities, including contributions to functional design, prototyping, build, test and audit documentation as needed.
  • Create and document best practices guidelines based on department requirements and industry standards.
  • Responsible for verifying accuracy of data, testing methods and the maintenance and support of the data warehouse.
  • Create plans, test files, and scripts for data warehouse testing, ranging from unit to integration testing.
  • Design, develop, and maintain highly scalable systems that use a variety of technologies to aggregate data from across the business.
  • Join forces with analysts and stakeholders to gather, understand, and develop technical requirements.
  • Integrate third party data into our enterprise data warehouse. Create and maintain the logical and physical dimensional data model.
  • Provide data streams from front end systems to drive real-time business metrics and decisions.
  • Recommend standards and methodology for creation, capture, maintenance, and integration of metadata.
  • Provide expertise and leadership on making technical decisions, thus delivering a platform that provides business value and meets end user goals. 
REQUIRED EDUCATION AND EXPERIENCE
  • Bachelor’s degree in computer science/data processing or equivalent degree or experience
  • 5+ years IT experience
  • 2 years ETL experience
  • 2 years in operational data
  • 1 year in master data management
  • 1 year in data analysis and BI Tools/Reporting
  • 1+ year of experience of QA/QC testing 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES 

  • Expert in SQL/relational database concepts
  • Ability to design and implement scalable solutions
  • Interpersonal skills
  • Written and verbal communication and decision making skills
  • Ability to communicate effectively with both technical and non-technical personnel
  • Analytical, problem solving, negotiation, issue resolution and facilitation skills are required
  • Experience (requires little direction)
    o composing functional requirements, detailed technical specifications, and test cases for new or modified projects
    o understanding data sources (e.g., 3rd party RDBMS, MS access, SQL server, Oracle, and Teradata)
    o ETL tools and data integration (e.g., Informatica, SIS)
    o Business Intelligence
    o Master Data Management
    o XML
    o SOA and Web Services
    o executing deliverables using Agile
    o Data Governance
  • Knowledge
    o Salesforce.com and SaaS products
    o Data virtualization (Denodo)
    o Aprimo
    o Java/J2EE coding
    o APIs
  • At least 5 years experience working as a developer in a Data Engineering, Data Warehousing or Business Intelligence team
  • 1+ years of working with at least 2 terabytes of data
  • Broad understanding of multiple technologies – including DBMS (Oracle, SQL Server, MySQL), application development (Java, Ruby, C++, etc), ETL tools (Informatica, Ab Initio, SSIS), OS (Solaris, HP-UX, Windows, Linux), scripting (Shell, Python, Perl)
  • Experience in data warehousing, including dimensional modeling concepts
  • Experience in integration with third party APIs
  • Interest in using cutting-edge technologies and modern languages to find new answers to old problems
  • Ability to learn new paradigms, tools, and processes quickly
  • Thrives in a fast-paced, rapidly-changing, exciting work environment
  • Ability to prioritize and work autonomously yet collaboratively when needed
  • Top-notch written and oral communication skills


DIGITAL MARKETING & WEB DEVELOPER

Responsible for the daily functionality of the company’s websites. Will work closely with marketing department, project managers and IT Team to develop specifications and recommendations for website design and hardware/software requirements.

Responsible for making use of new and emerging web technologies. Responsible for designing and implementing complex web designs across multiple platforms and devices.

Assist with development and implementation of digital marketing campaign and integration within overall marketing strategy.

  • Devising strategies to drive online traffic to the company website
  • Tracking conversion rates and making improvements to the website
  • Developing and managing digital marketing campaigns including integration into digital communications platforms (mobileStorm, CRM)
  • Implementing a range of techniques including paid search, SEO and PPC
  • Assist with optimizing the social media strategy for the company
  • Managing online brand and product campaigns to raise brand awareness
  • Managing the redesign of the company website and online store; including mobile enhancement
  • Manage database, develop segmentation and contact management strategies, track and report on relevant data such as open, conversion and click-through rates, enforce CAN-SPAM compliance
  • Improving the usability, design, content and conversion of the company website and online store
  • Responsibility for planning and budgetary control of all digital marketing
  • Evaluating customer research, market conditions and competitor data
  • Review new technologies and keep the company at the forefront of developments in digital marketing
  • Work closely with IT infrastructure team to determine technical requirements for website servers
  • Test website functionality and identify any technical problems
  • Translate business requirements into technical detail and implement those details
  • Install bug fixes and remediate website security vulnerabilities 
  • Interface front-end web data into multiple database platforms

REQUIRED EDUCATION AND EXPERIENCE

  • BS/MS degree in marketing or a related field
  • 3+ years of experience in digital marketing
  • 7 years minimum experience with HTML/XHTML and CSS
  • 7 years minimum Web programming experience, including PHP, ASP, of JSP
  • Self-starter with strong self management skills
  • Ability to organize and manage multiple priorities

 REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

  • Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns
  • Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
  • Experience in optimizing landing pages and user funnels
  • Solid knowledge of website analytics tools 
  • Working knowledge of ad serving tools 
  • Experience in setting up and optimizing Google Adwords campaigns
  • Working knowledge of HTML, CSS, and JavaScript development and constraints
  • Strong analytical skills and data-driven thinking
  • Up-to-date with the latest trends and best practices in online marketing and measurement
  • Ability to communicate with technical and non-technical employees

FINANCIAL ANALYST

The primary objectives of this position are to assist and support the Controller in ensuring all financial information and related operations are completed and analyzed as required by the applicable regulatory agencies and Delta Dental management. This position also, establishes, interprets and analyzes complex financial data included in the financial statements and as needed, may act as the Accounting department’s system administrator and lead technical liaison with the IT department.

Primary responsibilities may be up to and include the following:

  • Preparation of special financial analysis and cost accounting schedules as assigned, including (but not limited to) analysis of investments, gross margin results by product-line, analysis of staffing levels/requirements by corporate division/cost center, analysis/validation of labor cost distributions to all companies, divisions and cost centers, and assistance with development and maintenance of product-line financial statements
  • Preparation and analysis of assigned portions of the monthly "GAAP Basis" financial statements for DBPM and affiliated companies within specified timelines and accuracy levels 
  • Preparation and analysis of assigned portions of the quarterly "Statutory Basis" financial statements for DBPM and affiliated companies within specified timelines and accuracy levels 
  • Preparation and analysis of assigned monthly general ledger account reconciliation's within specified timelines, including proper and timely resolutions of open reconciling items
  • Preparation and analysis of assigned audit schedules (quarterly/annually) within specified timelines, including all appropriate supporting documentation 
  • Preparation, reconciliation, analysis and reporting of Investment data for internal management, rating agencies, and external regulatory agencies
  • Establish and maintain appropriate cash management controls and manage daily cash operations accurately and timely 
  • Maintain Oracle Financials system (General Ledger and Accounts Payable modules), Oracle Commissions system, Statutory accounting software (SunGard) and other system applications utilized by accounting department:
    - Create and maintain “Set-of-Books” parameters for each company
    - Develop and maintain financial reports (FSG’s) needed by Accounting dept.
    - Set-up and maintain G/L chart-of-accounts as needed to meet reporting requirements
    -
    Troubleshoot system problems encountered and coordinate with resources from IT and software vendors (i.e. Oracle, SunGard, etc.) as required to resolve identified problems
    - Manage required system upgrades on behalf of accounting dept.
  • Assist Controller with the coordination of handling daily service issues and questions from internal and external stakeholders 
  • Provide support for the budget process and AM Best evaluation
  • Assist Controller with the coordination of work assigned to other staff members 
  • Review and evaluate work performed by other staff members 
  • Maintain high level of confidentiality
  • Completion of special projects and other duties as assigned

REQUIRED EDUCATION AND EXPERIENCE

Bachelor degree in Accounting/Finance or related degree, with a minimum of three (3) to five (5) years progressive responsibility in a professional accounting position. Prefer a background in insurance and statutory reporting. Significant prior experience with personal computer operation, with strong skills in using Microsoft Office applications (Excel, Word). Intermediate level of ability with spreadsheet program (Excel) and a minimum of two (2) to three (3) years of recent comprehensive experience with a computerized accounting system (Oracle experience is preferred).

 REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

  • Strong leadership and interpersonal skills 
  • Good verbal and written communication skills 
  • Good analytical skills with Financial/Accounting related data
  • Must possess the ability to effectively organize and prioritize workload and manage time
  • Ability to work as a team member 
  • Experience with a computerized accounting system; Oracle Financial system experience is strongly preferred


PROJECT MANAGER

This position is responsible for managing company-wide projects by applying professional project management principles, practices, and techniques to lead project teams and control project schedule, cost, and performance risks. This role has responsibility for the design, testing, planning and implementation of complex projects to meet the goals and priorities of the organization. Primary responsibilities may be up to and include the following:

  • Facilitates the discussion of gathering requirements with the client as well as establishing priorities and target completion dates 
  • The incumbent is responsible for project planning, resolving issues, managing project teams, managing project activities, and reporting progress to the Director of Operations  
  • Manages an implementation team to achieve quality, service and efficiency objectives
  • Leads cross-regional, cross-functional teams (IT and business unit areas) to develop/implement new business initiatives
  • Ensures team is aligned to and meeting the goals of the business plan
  • Aligns with key business partners to serve customers
  • Facilitates the integration of new products into existing or new business operations
  • Keeps abreast of all system enhancements and changes that impact the implementation efforts and communicates impacts to the implementation team and management, as appropriate
  • Ensures process compliance with corporate implementation strategies and initiatives (policies, procedures, and tools)
  • Works with other process areas to manage end-to-end configuration activities; i.e. high-level process work, as impacted by new business or product

REQUIRED EDUCATION AND EXPERIENCE

  • BS/BA degree in business or related field preferred
  • Minimum 5 years of project management experience with at least 2 years managing projects in a health care environment
  • Demonstrated leadership skills

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

  • Ability to work effectively and efficiently toward goals in a complex, diverse environment with multiple and changing demands
  • Known for effective project management leadership
  • Thorough knowledge of project management phases, techniques and tools
  • Identifies, develops, and initiates innovations and solutions where precedents and procedures may not exist 
  • Works cross-functionally to solve problems and implement changes
  • Works with senior management to resolve complex problems
  • Demonstrates superior interpersonal skills, conflict resolution and negotiating skills
  • Regularly makes decisions and takes independent action on matters directly affecting strategic goals

PUBLIC PROGRAMS SPECIALIST

Responsible for the Delta Dental of Minnesota's Public Program book of business.  Primary responsibilities may be up to and include the following:
  • Build relationships and serve as the primary contact for the health plan partners, State and Federal regulatory entities, third-party administrator, and other stakeholders
  • Participates in the review, negotiation and strategies of public program contracts with health plan partners and regulatory entities
  • Coordinates all activities in servicing the public program business with internal departments as well as the external service administrator
  • Facilitate the development and implementation of utlization of reporting as required by the health plans with involvement of internal departments; responsible for and monitors on-going submissions of all reporting
  • Oversight of all activities to ensure implementation of and compliance with health plan requirements and Department of Human Services policies and procedures or other State and Federal laws, rules, and regulations

REQUIRED EDUCATION AND EXPERIENCE

  • Bachelor's degree or equivalent work experience
  • Five to seven years of industry experience, preferably in health care
  • Understanding and/or knowledge and experience with Public Programs is preferred
  • Five to seven years of Project Management experience 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

  • Familiarity with Minnesota healthcare marketplace with focus on Public Programs
  • Demonstrated ability to develop effective relationships with clients 
  • Proven project management and negotiation skills
  • Excellent analytical and problem solving skills to evaluate and determine course of action 

SALES PROPOSAL SPECIALIST

The Sales Proposal Specialist is responsible for project management and start-to-finish development of large high-profile sales proposals for all Delta Dental brands. Primary responsibilities may be up to and include the following:

  • Develops sales proposals from start to finish, including all stages from strategic planning, through analysis of the proposal document, through selection of database answers and confirmation of answers, through production, editing, and proofreading, assembly and shipping
  • Analyzes Request for Proposal (RFP) or Request for Information (RFI) received from the consultant/broker/client via the sales representative 
  • Incorporates the analysis described above and (if applicable) information provided by the sales representative to:
    - Identify components for inclusion in the specific proposal being considered
    - Conduct a “first-pass” of the proposal to provide as many answers as possible by researching the RFP Machine database and other information sources
    - Assign internal subject matter experts (SMEs) to confirm existing answers and respond to questions not addressed in our database or other sources; assign custom components such as Executive Summary creation
    - Create and communicate a project schedule for each proposal, with interim deadlines to ensure timely completion and delivery
  • Synthesizes first-pass information with new information received from SMEs to build a comprehensive response to the Questionnaire section of the RFP or RFI. Follows up with SMEs to resolve any discrepancies within the Questionnaire responses. 
  • Works with sales representative and Chief Marketing Officer, to facilitate final review (when applicable) and any additional customized components
  • Manages overall project and relationships with SMEs and sales representative to ensure proposal is finalized for delivery on-target and on-time
  • Manages and updates RFP research databases for all Delta Dental-managed brands to ensure they contain up-to-date and accurate information for first-pass responses and custom research

REQUIRED EDUCATION AND EXPERIENCE

Undergraduate degree in Communication, Journalism, Marketing, or Liberal Arts or 5 years of marketing-or-communications experience in the dental insurance industry; a minimum of 2 years of sales-proposal experience is a plus

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

  • Excellent project management skills with the ability to work under pressure
  • Ability to handle multiple projects simultaneously
  • Strong interpersonal skills to build positive working relationships with subject matter experts throughout the organization
  • Understanding of the insurance industry, with the ability to rapidly develop extensive knowledge of a number of specific product lines, services, dental networks and business strengths
  • Excellent knowledge of Microsoft Office software including Excel, Word, Powerpoint and working knowledge of graphic design. Proposal automation software (such as Qvidian) experience a plus; ability to swiftly learn RFP software a must.

 Affirmative Action and Equal Employment Opportunity Employer